Part 3: Writing - Option 2 · Inglés Selectividad Cataluña Setembre Serie 3 2024

2. Write a formal email addressing a complaint to a customer service department. Clearly describe the problem, provide necessary details, and request a solution or explanation.

Solución: Dear Customer Service Team, I am writing to express my dissatisfaction with an order placed on your website on 15 August (Order reference: #84920). I purchased a portable Bluetooth speaker, which arrived yesterday morning. However, upon opening the parcel, I noticed that the outer packaging was severely damaged. Moreover, the device does not turn on even after being fully charged, indicating an internal defect. This situation is unacceptable, as the item was intended as a birthday gift. Given the circumstances, I would appreciate it if you could arrange a replacement for the faulty item or provide a full refund, including delivery fees. I have attached photographs of the damaged parcel and the purchase receipt for your reference. I look forward to your prompt response and a satisfactory resolution. Yours faithfully, Alex Mercer